No management or direction. Expect to come last as an FNB customer or employee.

I was told my “business account manager” I would hear back from her regarding my loan application by the “end of business today”. That was a month ago.

Despite following up I have still not heard back.

I appreciate these are difficult and busy times but I have the distinct impression that she is thoroughly unorganised and severely under-resourced. Left out to dry sending me emails at 2:30.

It takes almost nothing to send cut and paste emails with a basic plan of action/timeline on progress. “I am sorry for the delay we are exceptionally busy at the moment but estimate your problem to be resolved in the next 20 days”.

This would show that there is some organisation, planning and strategy which would not only get through the backlog but let your customers know where they stand.

Real help?

The truth is sadly just a just a bunch of lost employee’s drowning in oceans of work with zero management and no idea.

All the while the bank makes it’s billions ….

Look after your customers and staff.

Leaving as soon as this Covid nightmare is over.