NO MANAGEMENT AT FNB MOBILE PHONE UNIT

I have 4 sim cards registered with the FNB mobile phone unit. I have requested on several occasions ( for more than a month), through my private banker to get a monthly statement for one of the sim card. After several emails (proof available) I received a call from FNB Mobile Phone unit informing me that I download the statement through the FNB website. I asked the consultant to call me back in 5 minutes while I log into FNB. She did not call back. I emailed my private banker again on the same issue. A few days later I received a call once again from the FNB Mobile Phone unit consultant informing me again that the statement can be downloaded from the FNB website. I again requested the consultant to call me back in 5 minutes while I log into FNB. She did not call back. (Brilliant Service !!!) I explore the FNB website and discovered that I can download 3 of my sim card statements but not the one I actually require. I requested, through my private banker, to speak to a manager from the FNB Mobile Phone unit about 2 weeks ago. I am informed that they are still waiting for a response from one of the managers.

The consultants and supervisors at the call centre of the FNB Mobile Unit are not helpful, in that they are not able to provide a response outside of the "script". I am certain this inefficiency filters from top down - Note I a still waiting to speak to a manager for the past 2 weeks.

This is not the first time i am receiving such shoddy service from FNB Mobile Unit. I believe FNB is talking its customer's for granted.