No management at FNB?

Although I was contacted by a helpful person from the Melrose Arch Branch, who was trying to address my numerous complaints outlined in my previous review, several of the issues remain unresolved. I received an email on 8 November saying that the matter had been closed as it had been resolved. However, I have still not received the credit card I app**** for on 31 August, and to make matters worse, I have just received an email from my personal banker asking me to sign the quote form for the card for the 5th time, as the previous ones had been wrong. How do they have the temerity to request this yet again? How do they close the complaints when they have not been resolved? Even worse, when I was dealing with the person from Melrose, all I got was indirect blaming of me for everything I had experienced. The personal banker claimed I didn't have my card, as the quotes I had sent them had all expired- why had they expired? If they had, that was not my doing. Also, she claimed to have no knowledge of my 2 requests for assistance as I was unable to transfer funds on my internet banking profile. I know how to change my daily limit, but in this case, I was unable to do so. I had to find the emails I had sent to prove that I had actually asked for assistance, and this was not done. Once again, FNB shows that they have inefficient staff, and an inefficient system that allows staff to hide away from customers and an almost impossible situation to get matters resolved unless it is your full-time job. Their inability to resolve this, and keeping the same personal banker on my case when she clearly cannot solve this, shows they just do not respect a customer's time or care at all. Are there no managers or senior people at FNB who can fix this? It is incomprehensible!