No knowledge of their own product and poor service

I contacted the call center, to request a reversal of funds. After i made the request, I was advised it would take 48 hours to reflect. After 48hours, I contacted the call center again, whereby I was then advised to wait 3 to 5 Business days. Today, I phone again, only to be advised that it takes 5 to 7 working days to do a reversal. What would be next? 7 to 10 working days? Why does your consultants not know your product or procedures AND, why does it take 7DAYS to do a reversal??? Absolute poor service.