No Keeping to Your Commitments

I spoke to your FOREX department twice yesterday and I sent them an email. Our business received a foreign payment and when I actioned it on the FNB App, I made a mistake by indicating that the funds were not for us - they definitely were for us.

In the two calls that I had yesterday with your team, I was assured that the issue would be resolved and that the funds would reflect in our account before the end of the day (yesterday). This promise was not met as the funds have not reflected in our account.