1 reviews | Active since Sept 2015
No justice for a ***** victim
R1600 was withdrawn from my FNB account without my knowledge. Both cash withdrawals took place at different times. On an innocent quest to purchase airtime online I realised my bank balance (which is visible on the screen) was not what I knew it to be. I rushed to FNB where a consultant opened up my statement for me only to realise money was being withdrawn from my account and I was not even being made aware of this by FNB. Whenever I withdraw or do anything at the bank, I get notifications but when R600 and R1000 were withdrawn, NOTHING. FNB did not alert me as they should have. I lodged a ***** claim and of course their investigation proved in their favour claiming my card and pin were used. I asked to see CCTV footage and conveniently at the ATM my money was withdrawn, there are supposedly no cameras. James from the complaints department said \You can take your claim further but FNB is not refunding you."<br> <br> Please help. """
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please refer to the email I have sent to you regarding the matter.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
