No joy from fnb

Well, I just had to come back, as it seems they only respond through public forums i.e. hellopeter. I received a call after my first complaint, and the guy told me it was been escalated blah blah blah blah...so I asked him if this would be rectified soon as 1st of the month was a week away and I didnt want to be debited again as in the previous 4 months. Well, he didn't commit and said it should be sorted soon...Its the 6th today. They debited me again, no money has been returned that was taken and now we shall see who phones me after this followup complaint. If they read this, here is my call ref no: Rs ********** 5592.