1 reviews | Active since Aug 2013
No invoice
<p>I ordered a smart device from FNB which is a 24 month contract but FNB don't supply you with an invoice for the monthly billing. Surely if you pay for something (device, service etc.) monthly, you are entitled to receive a tax invoice, even if you have to download it? How do you submit claims without an invoice? So much for an FSP that's soooooooo innovative!!!</p> <p>So I call Premier banking to assist (how can we help you?) with an invoice, just to get transfered and be told there are NO invoices, there is no such facility... Eish</p> <p>It's soooooooo frustrating and yet something so simple...</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)