IS
Imraan S
1 reviews | Active since Jul 2011
01 Oct 2019, 10:57
No interest in customer service
After having 2 issues within a few weeks and speaking to 2 people allocated to my queries, there is just no interest in resolving my queries. This brand has no interest in customer service. I was charged interest for no reason, and was told it will be resolved on query ***. its been weeks now and nothing from Bongani.
Then I changed my account due to the above, and received double charges from the first change and the second change, on ref *** and have not even received a response from my email to Angelique.
Why do you'll have escalation consultants that dont follow through???
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Oct 2019, 12:37Good day Imraan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Oct 2019, 12:37
Official
Good day Imraan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***