No interest

I had some ********** activity with regards to a payment from My FNB account to another FNB account I lodged a complaint on the 20th of March 2020 to the FNB ***** line The consultant who assisted was not the friendliest as after giving me a reference number he simply just cut off the call without advising me of further steps and so on I had called back to ask what was the process now. I was given a direct line to the inspector in charge of the case as well as her email address It has been a week later and the calls go unanswered and when leaving a voice message, I do not receiving a call back or anything, I have mailed the inspector/ consultant multiple times without any response whatsoever I’m sure in a case of ***** it should be classified as important and some feedback would be welcome