No intent to fix problems

I have lodged a query last year November already. An FNB error, cost me R700 in ebucks, and now I am certain they are refusing my quarterly bonus as well because of that SAME FNB ERROR. Still no resolution months after the fact.

And the only way to get any sort of feedback from FNB, is through Hello Peter, and even then nothing gets resolved.

With other banks offering amazing customer service, I am sad FNB is not doing anything about their bad service....