jj
james.scott.johnston james.scott.johnston

1 reviews | Active since Jul 2016

27 Jul 2016, 18:40

No InContact or OPT SMS's... They couldn't care less!

<p>On 11/07/2016 I ported from MTN to FNB Connect (A story for another day). Since then I haven't received and cannot recieve any Incontact or OPT message from FNB (Or ebucks sms's either) I can still recieve marketing sms's from FNB (How convienent).</p> <p> </p> <p>I have called Online Banking probably 10 times. I have phoned MTN (3 times) they have sorted it from their side. Yet FNB keeps on telling me to phone MTN. Last week I got told that an FNB technician would handle it and respond within 48 hours. Nothing happended... </p> <p> </p> <p>Please sort this out!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2016, 07:08
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 978005

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)