No Improvement. POOR SERVICE

Still wishing there were a zero star option. After months if complete inaction on their part, I was sent an sms minutes after I posted a poor review. This sms gave me a "High Priority Complaint ref number, and told that a consultant would contact me within 24-48 business hours. Needless to say they did not. They have neither resolved the issue nor contacted me. Freedom to manage my finances??? pah-leeze