TB
Tracey B

1 reviews | Active since Jul 2013

27 Jul 2015, 19:54

No immigration staff

So in order to emigrate legally one has to go through their bank. Well I found the emigration process through FNb most frustrating as none of the staff at their branches are trained immigration specialists instead they waste time phoning the call centre asking questions. I had this experience at Hayfields and Midlands Mall in Pietermaritzburg as well as Cresta in Johannesburg. If I knew FNb was so incredibly useless in this regard I would never have banked with them.<br> <br> Train up some people FNB because the immigration numbers are not going to go down anytime soon. And nobody wants to go to your Diagonal streEt branch. ABSA have these specialist people at most of their branches. CATCH A WAKE UP!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2015, 08:07
Official
Hello traceybenney88,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 728732.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)