No Humans working at FNB

On Monday I went to our Local Branch to apply for a student loan. The friendly lady told me that Student loans cannot be done on branch level. She phoned a number and gave them my details. They would phone me back in 24 hours. I did also ask her for a number to phone for in case they do not phone me. - *** I waited until today (Thursday) for the call. Now I tried reaching a human on the number ***. The number has a very clear voice with good instructions. When choosing the option for Student Loans you are directed to visit their web site and complete a form and some one will phone you. I tried completing the form but when submitting it will not continue. So back I go to try and speak to a human on ***. This time I did not choose the Student Loan option (I know where that road leads) but rather that I am querying something on an existing loan. I was on the phone for 11 minutes and was able to speak to a human very briefly to be directed to Student Loans. Once again ending in a rabbit hole. The next moment I was asked to rate the consultant I spoke to and the call was ended.