No human touch.. customers do the work

I have been with FNB since 2010 and in their drive to be the best digital bank, they have lost their human touch. I cannot contact them and feel like someone is handling it! Opened a RA account and life happened and need to close it. Reached out 26 July to cancel, It has been nothing but frustrating, Being told i cannot request cancellation and need to send another email on the 12th august, being asked for information I already shared. Not receiving any updates unless i email. There is no ownership and its heavy lifting on the customer. I have had several issues prior where i was incorrectly flagged as under debt review despite providing proof that this is not the case. FNB will show you that it does not NEED you as a customer and you need them.. not for long. If you need a personal touch without paying heavy fees for personal bankers... find a bank that actually cares. You pay fees and get less and less service! Share your frustration on email and the next person disregards and continues