No human help for home loan

When I app**** for my first home loan 10 years ago, as a fixed term contract employee buying a tiny place, I was treated well. I got to speak to the manager in their office and was given personal service throughout the process.

Now, when applying for a much larger loan, as a permanent employee in a much higher role... I get to wait in a queue, only to be taken to a desk in the middle of a crowded room, only to be given a phone, only to wade through a menu system, only to speak to a call center operator, only to be told to use the website.

Where has the customer service gone? Also... why can't I post to your facebook wall, why can't I @-tag your page, why are you hiding from your customers?