no honesty and to many empty promises

i am really not happy about the service i have been getting from you guys, this year alone i have had more that 5 complains. think it high time i look for a bank that focus on delivering best services. for the past 2 weeks i have been waiting for a simple thing copies of the recordings me arranging to pay my account in advance as i did not pay for 3months. i spoke to the consultant from july, august, and september asking me why was i behind with my loan repayment and i did explain my situation and ask them to change the debit date to the 25th instead of the last day of the month, but that was not done and unaware normal installment of R1409 was not going out cause it took place at the date which i asked to be changed. 2 weeks back spoke to a lady whom was following up why i wasnt not paying then told me my account was on arrears of R2200+ i was shocked cause i thought november was the last month which i will be paying arrears. i asked her to request a copy of records me arranging to pay the loan in advance but she did not, last week thursday spoke to tshegofatso mpilumpi and she said she will request them but when i call today monday she did not and i spoke to lerato ntuli who tol