No Help With Passport Application Information

I phoned the number listed for FNB The Glen to find out if I would be able to get fingerprints taken at the bank for my passport application. The person I spoke to was unhelpful. FIrst, she did not listen to my question and went off on her own tangent about registering on the Home Affairs website and then booking an appointment. I told her that she had not answered the question and that I have been unable for weeks on the Home Affairs website to get a slot.

She then said I should drive to the bank to ask if they have a slot. She also said the bank does not control the slots and I must contact Home Affairs. Did she not realise she was contradicting herself?

When I asked again about the fingerprints, she said she did not know and I must go to the branch. Also, she said, she does not know because, she says, this is a Home Affairs process. Surely, as an FNB employee, she should know if fingerprints can be taken at the branch or not. It is a very simple question.

She has clarified nothing and left me in the dark as to what should happen next so I can actually get my passport.