no help with FNB connect debit order

I am extremely frustrated!!! Being a good citizen i called fnb connect re a missed debit order! My account was debited on the 27th post my call, and was debited the 31.

I made payment on the 30th January, which reflects but clearly not allocated.

This is extremely frustrating and is actually irritating me now! I just received a call that no payment was received and yet i had to reverse a double debit. When speaking to the agent i am now advised that i will be double debited because i missed a Feb payment WHEN i made a payment on the 30th and my account was debited on the 31st WHICH I HAD TO PAY FOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHAT MORE MUST I DO???? because now i'm being told about double debits in March when we are not even in March. If this is the service i'm getting kindly advise to to cancel this contract with it's terrible service and poor network!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

can someone please adequately assist me and stop having *********** staff help me. this is the 4th person i'm dealing with and just when you think it's sorted BOOM another call with a different story!

I literally called 7 times with no help