NO HELP WITH CLOSING AN ACCOUNT

Item: FNB (First National Bank)
Rating: 1
Author: Suni P

I have been trying to close my account for 3 weeks now.

I do not live near the city, so I went 3 times into a branch, and could they help? sadly no!!!

No proper advise and guidance was given initially by the agent of the Hayfields FNB IN Pietermaritzburg 😢, (I was promised a call last week by another agent but no one called, it's gone a week) account remains open with charges going off left, right and frigging centre!!!!!

I am not paying those charges😖

Please help, as I love this bank, but disappointed that they cannot help online, their premier chat is so delayed at responding, it's a joke!! When I drive miles to a bank, they cannot help

Can someone please help now that I have complained? Yes, I sound ill-mannered, and I am not but it seems you only get good service when you complain, sometimes...

Helpful (0)

Replies (2)

Suni P's updateReviewer Update

24 Feb 2024, 11:18

Thank you for responding, I'm at your Hayfields branch as I write this to close the account today!!! Exhausted at traveling back and forth to a branch and they are so ***********! If the account was closed earlier, I would not have had bank charges 😭😭

Suni P's update24 Feb 2024, 11:18

Reviewer Update

Suni P's updateReviewer Update

26 Feb 2024, 09:08

Thank you for the response. So I had to pay R128 to have the account closed and no fault of mines. If I was advised correctly at the onset of my querying, I would not have to folk out this monies!!

Suni P's update26 Feb 2024, 09:08

Reviewer Update

Thank you for the response. So I had to pay R128 to have the account closed and no fault of mines. If I was advised correctly at the onset of my querying, I would not have to folk out this monies!!