No help whatsoever to get back money that was **********ly taken from me

I have been on the phone for an hour with FNB to try and follow up on a dispute. The last person, Lovina, put the phone down on me. I reported a ********** incident on my card 3 weeks ago. When I went into the bank to collect my new card, I was told, actually its not ***** (which I disagree with) and I need to complete a card dispute form. Which I did. So today I phone ***** to follow up and they tell me I need to go to debit card disputes. Then that person said no, I am at the wrong place and put me through the the savings account department. I spoke to a supervisor there who promised to follow up for me, but told me I am actually at the wrong department she will put me through to the Gold Division. I subsequently got put through to the wrong person again who said she will transfer me. She transferred me to Lovina in card cancellations. Who told me, no sorry, she will give me the right number. So I said can I just please speak to someone now who will help me, cos she is the 6th the person I am speaking to and she put the phone down on me. Yes, I was upset. Wouldn't you be after being transferred to the wrong person for the 6th time and being on the phone for an hour already? I was given the first number to phone on your chat app by the way. I cannot afford to be on the phone for hours or lose money by sitting in the branch multiple times for the same problem. Does FNB care so little for their clients? Why is it so easy for a stranger to help themselves to my money, but FNB refuses to help me get my money back? The one amount has not even been banked but FNB is still holding the money and not putting back in my account. I am beyond angry. Having been to the branch twice now and sitting there for at least an hour and a half both times and now spending an hour on the phone with no help at all.