No help to start up companies

Good day, I hope you’re well I am an FNB customer for quite some time now and I have opened a company called Docile Enterprise which “supposed to be a real estate business. I then approached you (FNB) to assist with funding to purchase buildings from an auction and the answer was: • You do not assist startup companies (which I understand) I then went overs eases, Germany, Qatar, UK etc through investment consultants to look for investors. Which I found one and we agreed on 15 000 000 USD and I provided all the company details. And the transferred the funds and apparently they were in communication with FNB and they were advised that my bank account is not older than six months. Which for it should not be an issue because it is an investment money as long as you do proper investigation to find out if the money was legit or not which we both do not know at the moment and I can only assume it is clean funds. However, none of you contacted me and ask me questions like previously when I receive funds from the US on my personal account, which is the first mistake you did. and the investors recalled the money because they were getting fed up and we agreed on the below. • Either send less money to help me purchase/build properties or • They have to provide me with a standby letter of credit (which I do not have clue on that) Now the reason I writing to hello peter is 1. You do not give any sort of energy when giving more information to startup companies and receiving funds internationally. I sent an email to the so called business bank pregassie Naidoo which she said she does have a clue about the standby letter of credit which I was disappointed because if you do not know who should know because we put our trust in you to assist us. 2. I have an email to *** and *** which I have not received and email and because I need more information on how do I proceed if I am going to get the standby letter of credit(SBLC).Please kindly contact me and give more information as a way of showing you support startup companies.