No help to be found, in branch or online…

Recently I had fallen on hard times and lost my job. As such, I couldn’t manage to pay all of my accounts for 3 months. I have since gotten a new job and had my salary paid into my account, only to find my account is frozen due to accounts being in arrears, which I now am unable to pay because the account containing the funds has been frozen.

In an attempt to sort this out, I visited the Clearwater branch on the 30th of January and again on the 2nd of February and after speaking to 2 different staff members in the mall, as well as two or three call centre agents, my problem is still unresolved and all the while I am struggling to keep afloat as my salary is stuck in a frozen account. I am very frustrated that FnB only seems to care for their “high roller” customers, the second you are a complication all help goes out the window and you are on your side own. Once my account is unfrozen I shall be moving to another bank.