JH
Jan H
1 reviews | Active since Aug 2024
30 Aug 2024, 14:40
No help or assistance
I reversed 5 debit orders on the 15th of July that was to be refunded, i also stopped them. Till this day, they have not been reversed and no updates are posted on the FNB app or online, customer service is useless and cannot even escalate these orders to be reversed.
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Replies (1)JH
Jan H's updateReviewer Update
02 Sept 2024, 12:51This is the reply I get? Seriously, HOW DOES THIS SOLVE MY PROBLEM?
Please note
Kindly have these debit orders cancelled using the FNB platforms. The debit order may be stopped and reversed using the FNB platforms - securechat or FNB Online Banking or FNB App or by calling the FNB contact center on ***. The debit order changes and updates should be done with the company or department directly to avoid any delays. The debit order will need to be cancelled directly with the third party or merchant. If the debit order is *****ulent this may be reported by calling the FNB ***** department on *** Regards FNB Chad Cornelson Service Advisor ***
Please note
Kindly have these debit orders cancelled using the FNB platforms. The debit order may be stopped and reversed using the FNB platforms - securechat or FNB Online Banking or FNB App or by calling the FNB contact center on ***. The debit order changes and updates should be done with the company or department directly to avoid any delays. The debit order will need to be cancelled directly with the third party or merchant. If the debit order is *****ulent this may be reported by calling the FNB ***** department on *** Regards FNB Chad Cornelson Service Advisor ***
JH
Jan H's update02 Sept 2024, 12:51
Reviewer Update
This is the reply I get? Seriously, HOW DOES THIS SOLVE MY PROBLEM?
Please note
Kindly have these debit orders cancelled using the FNB platforms. The debit order may be stopped and reversed using the FNB platforms - securechat or FNB Online Banking or FNB App or by calling the FNB contact center on ***. The debit order changes and updates should be done with the company or department directly to avoid any delays. The debit order will need to be cancelled directly with the third party or merchant. If the debit order is *****ulent this may be reported by calling the FNB ***** department on *** Regards FNB Chad Cornelson Service Advisor ***
Please note
Kindly have these debit orders cancelled using the FNB platforms. The debit order may be stopped and reversed using the FNB platforms - securechat or FNB Online Banking or FNB App or by calling the FNB contact center on ***. The debit order changes and updates should be done with the company or department directly to avoid any delays. The debit order will need to be cancelled directly with the third party or merchant. If the debit order is *****ulent this may be reported by calling the FNB ***** department on *** Regards FNB Chad Cornelson Service Advisor ***