NO HELP! NO SENSE OF URGENCY! NO CARE FOR CUSTOMERS!!!

Item: FNB (First National Bank)
Rating: 1
Author: JH B

I transferred money incorrectly in to one of accounts at FNB, which I do not have access to. I have requested for a reversal of the transfer and its day 4 now and still no one can assist and they have escalated the matter, yet no one bothers to expedite the matter. Its not their money and they just don't care! Yet you owe them, they are quick to take their fees which are insanely expensive. Have to pay R400.00 for the reversal!!! FNB you failed us, we have been with you for 10 years!!!! I just dont understand how it takes so long!!!!! I cried over the phone, explained I need my money need to pay things and buy food, yet they just say, their hands are cut off at this stage! I cant be transferred to the correct department there is no direct line!!!!

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Replies (1)

JH B's updateReviewer Update

17 Mar 2022, 15:23

I know that, the problem is I do not have a direct contact number nor do we have a time frame!! But yet, its not your problem if, your kids at least have food tonight!! Day 5 and waiting still!!!

JH B's update17 Mar 2022, 15:23

Reviewer Update

I know that, the problem is I do not have a direct contact number nor do we have a time frame!! But yet, its not your problem if, your kids at least have food tonight!! Day 5 and waiting still!!!