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Zain C
1 reviews | Active since Mar 2014
03 Jun 2019, 07:44
No help no responsibility from FNB
Been trying to solve a query for weeks regarding my insurance cover and claim.
People always shifting responsibility blaming different departments nobody willing to Help. Asked who i thought was helpful at first to call me back after 2 days. Still haven't received that call.
What I need is someone who us Willing to go that extra mile to take responsibility and help me .
I wish I was in a position to close all my FNB accounts. I would do it immediately. Shocking how ar customer service has fallen.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
03 Jun 2019, 11:57Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jun 2019, 11:57
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
03 Jun 2019, 12:06Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jun 2019, 12:06
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
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Zain C's updateReviewer Update
03 Jun 2019, 15:06You've tried to call I've given you a time to call haven't received a call again
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Zain C's update03 Jun 2019, 15:06
Reviewer Update
You've tried to call I've given you a time to call haven't received a call again