no help in time of serios need

Item: FNB (First National Bank)
Rating: 1
Author: latticia T

is the worst bank by far and they claim to be on top of things, they have a service 'secure chats ' they are useless, they are unable to assist you you the most crucial and important things, the easiest banking transactions they will tel you its not their dept, why are they there? housing, online, life, ewallet are not part of what they can help you with because those are the daily transactions we need help with. secondly they make it impossible for you to access your acc should you forget your password with their online team only working from 8am, so there's nothing you can till then for them to assist you, no matter the emergency you have YET ******** ACCESS OUR ACCOUNT WITH EASE WITH UNAUTHORIZED DEBITS. but you as the owner will have to wait for 8am . you call this the best service really?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

16 Nov 2018, 10:22

Good day Latticia,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply16 Nov 2018, 10:22

Official