No help getting my info - FNB cant help you

I have been struggling for 2 weeks to get a copy of my credit card contract to review the credit insure clause. Apparently all credit cards have this cover, so i would to see it and understand it. 1st 2 agents told me the contract cant be found on my profile or their system. Creditcard division sent email relating to a credit card quote i didnt ask and have not responded to my reply. Creditwealth have rep**** they are working on my request - a week ago - sent follow with no response. yesterday sent premier, fnblife, creditwealth another email - no response.

i am trying to be a proactive responsible client by notifying fnb on my current situation so we dont have problems month end - but they making it hard. ive never defaulted or been late o any of my accounts and dont want to start now, esp if there is an option.

thats how you can help me!