No "help" from "How can we help you?"

<p>Earlier this week a ********** debit order went off my account. I called the ***** line and they said I need to call another number. When I called that number I was on the line for over an hour due to "high call volumes" then when someone finally picked up, she refused to help me because she typed in my ID number wrong and apparently the "system wouldn't allow her to do anything else" then transfers me to another person, only for the call to cut! And now again today I'm on hold because of "high call volumes"! Why do they make it so difficult to get help, seeing as their mantra is "How can we help you??" Firstly, there should be an electronic way to report ********** debit order without me having to call their defunct call centre! FNB has been simply shocking.</p>