No help from FNB with ****s

I bought shoes from a Froggie account on the 24th September 2024. I used my card to pay via a payment gateway.Less than 2 minutes later after a Google search I realised this was a ****. I then went back to the FNB app and reported it a *****ulent transaction . I blocked the card.I Contacted the real Froggie shoes company.They responded and confirmed that this was a major concern for them and indeed *****.I noticed that the payment was still pending on the app yesterday morning. I went to FNB Longbeach branch to ask for assistance as well a new card.They didn't help they told me to call the ***** line. Now that money is no longer in my account after asking and warning FNB on the 24th and again on the morning of the 26th. Why? I want my R503 back . WHY DO YOU have the ***** option on the app?