NO HELP FROM FNB PREMIER_ABROAD_NO ACCESS TO ONLINE APP AND NO CARD

Let me begin with a summary of my situation

I left SA in May (my return date is Feb 2020) Whilst travelling in Thailand I lost my card Beginning of July I used my app messenger to order a new one The first agent did not process my order as promised I ordered another one which was not delivered to the branch in time in order for my mother to collect it before her flight to Thailand I complained to FNB about the charges and since then the card has been delivered to the Northmead branch (it is still there) I have moved on to Vietnam and a third card has been ordered but still not confirmed whether or not it can be delivered to me after providing all my details as requested

I have spoken to 100 call center agents who cannot help me because I DO NOT HAVE MY CARD

THE FISRT CARD ORDER WAS DONE ON THE 1st of JULY

THIS HAS TAKEN ALMOST SIX WEEKS AND IS STILL NOT RESOLVED

ALSO

I have blocked myself from obtaining my login details for the FNB app

I HAVE FORGOTTEN MY PASSWORDS

I am unable to obtain my username because I DO NOT HAVE A CARD

What I need:

Someone to phone me and provide me with login details to access my account

FNB NORTHMEAD SQUARE WILL NOT ALLOW MY MOM TO COLLECT MY CARD AFTER GIVING THE AGENTS WHO HELPED ORDER IT ALL HER DETAILS

FNB REQUIRES A FINGER PRINT???

I AM ON THE OTHER SIDE OF THE WORLD

I HAVE SENT MY PASSPORT DETAILS I HAVE FILLED IN FORMS I HAVE SENT 100 EMAILS

What disgusts me is the fact that the FNB sales department sold this account to me in December and promised that I would be "looked after" as I mentioned I spend 95% of my year abroad and would be receiving my salary in this account

FNB Premier cannot begin to fathom the urgency of a query like this

Use the Vietnamese dialing code +84 when trying to contact me