No Help From FNB on COVID19 Payment Relief

With the COVID19 epidemic, my Company is a NON Essential company, and we are closed, NO WORK, NO PAY.

I proceeded with the COVID19 payment relief application for my Smart Spend Loan, and Credit Card.. A couple if days later I received a msg on my FNB app, stating that my application has been approved and they are lending me monies to pay my debt over the next 3 months!!! I am like what!!! Another loan from FNB, to pay my debt, really.. like we can afford any more debt.

I then proceeded to phone FNB today 2020/04/14, to explain, that I do not want another loan, I need help with payment relief, I can't afford to pay off another loan, the gentlemen proceeded to tell me that, that is why FNB wants to give me another loan, so I don't fall behind on my debt, and that I can pay off the loan on a longer period as well, etc.. The more I said, I do not have the funds to pay off another loan, I need help.. so the only choice they are leaving me with, even after phoning, emailing etc, is just to not pay my debt??

I am a loyal client, paying my debt every month, and they can't help me???

Really disappointing, and there goes my credit rating, and FNB not getting paid..