NO HELP FROM FNB FOR A FULL MONTH OF TRYING ALL POSSIBLE WAYS OF GETTING HELP!!!

Good Day

I have been trying to get bond relief ever since the 6th May 2020 due to Covid-19 we are under huge pressure as a two household income has become 1.

We urgently needed your assistance in this matter as cannot afford to pay our bond. to date NO ONE HAS HELPED ME AFTER SO MANY FAILED ATTEMPTS

I have gone through all the steps.

1. I have sent my application myself and no one came back to me. (attached) 2. I have gone into the branch they did exactly what I did. (attached on email 1 and 2) 3. I received a phone call on 22 May 2020 to let me know that my bond relief application is being looked at. 4. I then phoned on Monday 25 May 2020 to check up on this just to be told that they see nothing on the system. 5. I then phoned again and a lady informed me that I cannot apply via Forms (I was totally shocked by this) 6. I then proceeded to phone again and another lady notified me that I should go into the branch (AGAIN) to set up my banking app. 7. I went into the branch on 26/05/2020 at 09:45 they helped me set up my app and I received OTP pins up until a certain time then all of a sudden I could not get OTP pins anymore. 8. I then told the guy that I could not wait there as I had to get back to work and he assured me it’s only the network I should try again in a while. (needless to say this did not work) 9. I phoned internet banking and they tried helping me but somehow when activating the app My number got a glitch and this was the reason for not getting OTP’s. 10. She instructed me to go to the branch (AGAIN) 11. I went into the branch 26/05/2020 AT 13:30 they tried helping me any means possible with no luck (the did manage to fix my OTP number) 12. Once I received my OTP numbers for what I wanted to do my app kept on telling me I’m entering the incorrect password ( KEEP IN MIND IT IS THE RIGHT PASSWORD AS I CAN LOG ONTO THE INTERNET BANKING ON MY COMPUTER BUT CANNOT APPLY FOR RELIEF ON THE COMPUTER IT SENDS ME BAG TO THE APP THAT IS SUPER USELESS) after changing the password several times attempting to get logged into my app I have given up since obviously your APP DOES NOT WOR****!

after sending you THIS IN AN EMAIL FNB still ignored my pleads.

ALL my other banks have offered to help. Standard bank, ABSA and Capitec.

I will NOT reccommend FNB TO anyone. this is ridiculous