NO HELP FROM FNB CUSTOMERS SERVICES TEAM

Hi all,

I’m really very upset but more than anything I’m so hurt by my bank (FNB) on the 25th I sent my helpers kids school fees to the incorrect account , I immediately informed FNB and was informed of 10 day turn around time. on the 26th I filled in a Reversal form as requested.and submitted it on the same day. Only on the 3rd did they respond advising that I needed to correct the account details on the reversal form. Which I did On the same day I resubmitted. I advised that this is urgent as too date my helpers kids (11 February) have not attended classes as the fees are yet to be paid. Yesterday 10th they insist I did not submit the form even though i presented proof of the emails sent which include the dates and scanning references. I was also advised that they’ve been trying to reach the reciepient of the money incorrectly recieved to get permission to process the reversal …. Which was dishonest and untrue because the I live with my helper and she was the reciepient. She has not once been called by FNB we have been waiting. FNB REFUSES TO ASSIST WITH THIS SITUATION AND I NEED HELP PLEASE