No help from FNB

I am the trustee of two trusts with their banking accounts at FNB, then my personal banking is also with FNB. The loan that is in the name of a trust now reflects on my personal banking and not on the trust. The business account of the other trust also reflects on my personal profile. I have been at a branch and they referred me to online banking. I phoned them and they referred me to the Premier Division, who send me to Home loans, who send me to Business, who send me back to home loans and the again to business and then to someone who said that I should go to a branch. The call lasted for 1hour and 17 minutes and I have not been helped!!! Don’t you understand your own systems, why can’t you operate them??