No help from FNB

On 16 February 2018 10:28 AM Muhammed Sayed from FNB Customer Complaints said in his email to me " I will be in communication with you regarding the cheque/current account query" On 27 February after I complained about not yet having received any reply, Muhammed said he would escalate my query. I am still waiting for an answer to what I believe is a relatively simple question!! Customers have no option but to work though the call centres and have great difficulty speaking to any person in authority. I must be mistaken thinking that customers are important and that any business needs them Huge mistake changing to FNB