1 reviews | Active since Sept 2016

26 Mar 2018, 18:39

no help from FNB

FNB moto is how can we help you but today i disagree.i like many south africans work and we usually finish around 4 so the only time we have to got to the bank is after work , so as i usually do i go to the musgrave branch to have my bank statements stamped, now bear in mind i downloaded the statements and printed same to save FNB time and money.so upon me reaching the branch around 4.50pm the doors are closed but they usually close at 5pm.so i tell the guard who sees me every week that i just need my statement stamped but all he says we closed.so i ask you again FNB how have url help me as i now have to come back tomorrow. i am also considering moving to capitec as they close later then url and they open on sundays

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2018, 09:17
Official

Hello Themandran-Murugasen ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***