No help from FNB

I have logged two calls this weeks for documents supp**** 4 days ago required for my business. No response about documents received and and no one at the Business desk is able to assist. There is no response on the calls that was logged. <br> I received a number to call, with no answer at that number. Only a voice message system. <br> Today again 10 mins on the phone at the business desk, no luck. <br> I have an account opened online, with no relationship manager allocated. Now no one can assist me except the relationship manager I don't have. How difficult is it to appoint a relationship manager?<br> <br> Not starting off on a good foot.