1 reviews | Active since Feb 2018
No help from customer care
Who can I complain to if customer care is not getting back to me! There is a huge issue on my credit card since FNB called and offered a great service if I upgraded to Premier and I have had nothing but trouble and disgusting service from them. Should I just send this to the ombudsmen or is there a higher authority I can complain to and send all email as proof to again? I need this issue sorted and dont feel like you treat customers fairly!
Good day Aimee Gouws,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Aimee Gouws,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)