NO help from credit card OR premier helplines

<p>I was charged incorrectly at a Slow lounge for other memebers who had their own fnb cards.</p> <p>I have been on about 20 calls, left 5mesages for Premier and credit card helplines, of which I got 1 call eventually. It has been about 3weeks of hell.</p> <p>First they said it was because I didn't use my app, which I had! Multiple times.</p> <p>After each call I get a meek email saying my request has been declined and I don't get free entry into the International lounge. EXCEPT CAN WE TALK ABOUT THE FOUR CHARGES??? When no other person in the group was charged and had the same credit card?? </p> <p>The woman at the desk obviously kept swiping my card when others did indeed have their own cards.</p> <p>Fnb also has no clue how their own slow lounge system works (esp domestic vs International) themselves. What a joke. Taking my business and investment elsewhere to a bank that can understand the word FOUR. </p>