NO HELP FROM CREDIT CARD COLLECTIONS DEPARTMENT

Disgusted with the service I received from the credit card collection department.I had a call on Wednesday but missed the call.I called back and asked the lady to call me back because i didnt have enough airtime.She called me back and explained that I need to make payment on my credit card because its over due and they were going to suspend my credit card.Due to unforseen circumstances my account went into arrears.I called on Friday and spoke to a lady and told her my airtime was low and asked for her to call me back.Waited for her to call me back but she didn't call.Call back again and spoke to another lady that gave me some bull**** story that they working remotely and need to contact they team leader before they can call me.Than she says they only take inbound calls and can't call me back.She shown no empathy and dropped the call on me.I called because I wanted to make payment and bring my account up to date but no one call me back to do that.FNB saying is HOW CAN WE HELP YOU.FNB should not use that saying ( how can we help you ) when they have *********** staff that can't call you to help.But very fast they can phone you to tell you that your account have been suspected. Banking with them over 10 years and this how they treat they customer.Thinking about changing my bank account now.

FNB needs to train they staff to go the extra mile for they customers.The staff shows no empathy and sympathy for their customers.I wonder if the staff even know the definition of that.