No help from call centre or from online query system

Item: FNB (First National Bank)
Rating: 1
Author: John W

A new amount has appeared on my traffic fines page. R400, dated 9 November, reference ***. The offence type is given as None, and the municipality is listed as Road Protect. Please advise what this is for.

I tried calling your online help people, but they couldn't help and just cut me off when they said they were transferring me to another department (Accounts).

Then I tried submitting an online query, but received this error message. "No data returned from request." Which, I am sure you will agree, is meaningless gibberish to most people, and completely unhelpful.

I look forward to receiving an urgent response. But - knowing FNB's diabolically useless service levels - I won't be holding my breath.

Thanks.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

27 Dec 2017, 09:17

Good Day Mr. Johnsylvan

Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the online banking team for formal investigation and feedback to yourself.

Your reference number in this regard is: ***NF

You will receive feedback in 24 to 48 working hours.

Thanks

Regards

Rahim Salamaan

FNB Hello Peter Complaints Desk

***

FNB (First National Bank)'s reply27 Dec 2017, 09:17

Official

Good Day Mr. Johnsylvan

Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the online banking team for formal investigation and feedback to yourself.

Your reference number in this regard is: ***NF

You will receive feedback in 24 to 48 working hours.

Thanks

Regards

Rahim Salamaan

FNB Hello Peter Complaints Desk

***

John W's updateReviewer Update

29 Dec 2017, 19:29

Ok. So someone tried to phone me, but I couldn't take the call. They left a message telling me that they would send me an sms. The sms states that "information provided is incomplete". What happens next? What information do you need? Why not send me an sms or an email asking for the information you feel you need?

John W's update29 Dec 2017, 19:29

Reviewer Update

John W's updateReviewer Update

02 Jan 2018, 17:34

Nearly 2 weeks since I logged this query. We are now in a brand new year. Still no actual response or resolution. But hey, it's FNB. I should have expected this.

John W's update02 Jan 2018, 17:34

Reviewer Update

Nearly 2 weeks since I logged this query. We are now in a brand new year. Still no actual response or resolution. But hey, it's FNB. I should have expected this.