1 reviews | Active since Mar 2012
NO help from Call Center, 30 Minutes on hold - not resolved.
<p>3 debit orders went off of my account this morning.</p> <p>They have now been returned as "No Funds". I HAVE MORE THAN ENOUGH FUNDS FOR THESE DEBITS ORDERS AVAILABLE. To make things worse, i have now been charged R300.00 bank charges due to this.</p> <p> </p> <p>After 20 minutes on hold, an agent was unable to assist me, and transfered my call. After another 10 minutes on hold, the line was cut off.</p> <p> </p> <p>I want a manger to contact me ASAP, and before this afternoon, also, the R300 bank charges WILL be returned before COB today, and a letter stating what the issue was on FNBs side supp**** to me, to forward on to the companies who will now show that i have missed a payment.</p> <p> </p> <p>I take this in a very serious light, and await your urgent response.</p>
Good Day Mr Spirito,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Spirito,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
This issue is STILL unresolved.
I have had no feedback apart from a phone call on Tuesday. I still require a letter from FNB stating the error was on your side, as I am now receiving emails regarding the unpaid debit orders.
This issue is STILL unresolved.
I have had no feedback apart from a phone call on Tuesday. I still require a letter from FNB stating the error was on your side, as I am now receiving emails regarding the unpaid debit orders.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I STILL HAVE NOT RECEIVED THE LETTER PROMISED BY FNB.
How can it take a week to process 1 letter????
I STILL HAVE NOT RECEIVED THE LETTER PROMISED BY FNB.
How can it take a week to process 1 letter????
