No help

Good day

(This message as is will now also been sent to helopeter)

I have recieve this message from FNB.

Funny how they can respond so quickly on my account when i am at mistake bit i am struggling from.October to get somebody to assist me with the problem of a debiet order or online sale that i never have done. I am sending this email over and over again for whoever are suppose to assist me without any response.

I phoned microsoft, got a case number and sent the info through to fnb with a contact number, its kust a phone call, give the case number and they will confirm that there never was anything bought from.myself, i visited the richards Bay branch, i tried phoning and hold for more than an hoir to get somebody to help me without any success.

If that money is transfered back to my account as it was suppose to be done long time ago i would have recieved the beneath message from fnb.

Now i am asking what must i still do to get help to sort oit my problem. To not get rude emails also bemeath from a fnb agent and to be helped as any other fnb client.

FNB :-) You have been contacted on several occasions regarding the overdrawn balance on Chq Acc ...810852. Please adjust your account immediately to avoid continuation of the legal collections process. NCRCP20

Good morning

First i would like to ask where i can report an email that was sent by fnb to myself in a very unprofessional manner. See email below dated 18 Des 2019.

Secondly i went to the branch on 15 Jan 20290 concerning this case and email, the lady phoned head office debit card dispute and the person said that they wil contact me in 24 hours concerning the case, that never happened.

I spoke to microsoft and they gave me a case number whereby they again confirmend that this transaction was ******* and that the money must be transfered back into my account.

Number for microsoft *** case number ***. This case number as been told by the microsoft agent must be given when fnb contact them and they will confirm that i never bought online from them and the money needs to be refund.

This was the second time this money was deducted, i even cancel the card with help from a fnb agent to assure this dont happen again.

Please find attached all previous forms completed and conversations

Hope this matter can be sorted out asap because this have a impact in my account as well as on myself.

Then i await a contact number as where i can report the email sent to me by fnb