No help during the lockdown

I used the app to ask about credit insurance on my accounts and was told to call "Life" Called life and after navigating the IVR, was asked to leave a voice mail. I need help with my accounts now. Not when someone who may or may not ever return to the office decides to check their messages. I'm going to try again with the app, maybe asking the question another way will work out better. Compared with ABSA and momentum who were able to assist immediately and answer all my questions and immediately implement the chosen course of action over the phone in one short (less than 10 minutes) call - dealing with FNB in this regard has been frustrating.