No help but a lousy sms

Please i need help ive been going to branches asking for asistance with the SS legal transaction on my account,the transaction doesnt even appear on the debit orders for me to reverse it,this ********** deductions takes R175 around end of this month im not aware of this agreement and if i did i guess it was suppose to appear on the approved debit orders,if im not helped on time this will be the 3rd transaction,the message that i was sent that it is secure systems the contacts are not working,and now as i check im not the only one with this review,they is ***** happening and FNB needs to get to the bottom of this as we are helpless.