KV
Karen V
1 reviews | Active since Mar 2023
31 Mar 2023, 15:23
No Help at all regarding debit order
I have 2 debit orders with FNB and called the 18th March to change the debit order dates. The lady i spoke to confirmed the dates have been changed but i still got debited on the normal dates. When i asked for the debit order to be reversed and debited on the changed date i was told then only it could not be done. I am in a tough situation as is and FNB should definitely change their motto of "How can we help you" I spoke to 2 different people today and both gave me different answers. I have now decided to change banks and FNB can wait for my payment as they refuse to change my debit order date.
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Replies (1)KV
Karen V's updateReviewer Update
03 Apr 2023, 14:56Totally shocking service from this bank. Friday morning just after 8 i was told a team leader would call me and up until now i am still waiting on that call.
I also got a reply on Friday saying " FNB High Priority Complaint reference ?? has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
Low and behold still waiting on somebody to call.
Thank you for making my decision of changing banks so easily FNB.
I also got a reply on Friday saying " FNB High Priority Complaint reference ?? has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
Low and behold still waiting on somebody to call.
Thank you for making my decision of changing banks so easily FNB.
KV
Karen V's update03 Apr 2023, 14:56
Reviewer Update
Totally shocking service from this bank. Friday morning just after 8 i was told a team leader would call me and up until now i am still waiting on that call.
I also got a reply on Friday saying " FNB High Priority Complaint reference ?? has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
Low and behold still waiting on somebody to call.
Thank you for making my decision of changing banks so easily FNB.
I also got a reply on Friday saying " FNB High Priority Complaint reference ?? has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours.
Low and behold still waiting on somebody to call.
Thank you for making my decision of changing banks so easily FNB.