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pearl N

1 reviews | Active since Jun 2016

01 Jun 2017, 09:55

No help at all.. phone not picked up

<p>i have been trying to call the customer Centre for two days all I get is the voicemail that will put on hold for more than 30 minutes.. even today I haven't received any help just get to listen to their music playing over the phone till u decide u heard enough</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2017, 11:00
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)