No help at all

Its a pitty there is no option for no stars at the ratings. I went to the Herm**** branch just to change my e mail address for my statements. Something extremely simple to do, or so I thought. I was told that FNB is not sending out statements anymore, but they can send me a statement monthly at a cost of R40 per month. I was also told to use the FNB app to download my statements. My new phone and the FNB app is not compatible with each other, so how will I get my statements? I explained this to all 4 people I spoke to, but they can not understand this. How must I know how much I need to pay every month?? PATHETIC!!! So what did I do? I simply closed my account, walked across the road and opened a new account with Capitec. Sorry FNB, you will nit see me again, you have NO service and is NOT helpfull at all. Maybe you should change your slogan to "How can we NOT help".